3/05/2013

Outlook 2010 – “Contacting Server”


Problem

When receiving emails with embedded links to files on the internet, Outlook downloads the images for display. When replying to messages, if they have not been fully downloaded, Outlook hangs while it retrieves the file with a dialog “Contacting Server”

Resolution

To prevent this issue, the solution is to not download the images in Outlook automatically. This prevents this issue for occurring.

Process

1. Open Outlook

2. Click on “File” in the top left corner of the Outlook window















3. Click on “Options”

4. Click on “Trust Center”

5. Click on “Trust Center Settings…”



6. Click on “Automatic Download”

7. Check all of the boxes on the right except for “Warn me before downloading content when editing, forwarding, or replying to e-mail”


8. Click “OK”


9. Click “OK”


Results

Emails now offer an option to download images like this:




Emails show an icon for undownloaded images like this:



Replies to emails look like this with images replaced with blanks:


If you choose to download the pictures, you can still end up with the same issue where you are waiting on the images, but at that point you will know why this is happening.

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