Snipping ToolWith the release of Windows Vista, Microsoft created a new faster way of taking a picture of your screen than ever before. In the old days you would have to press the printscreen button, then open a program like Paint or Word and paste the image. Now Windows Vista (along with Windows 7 and Windows 8) comes with the “Snipping Tool.”
Just go to Start->All Programs->Accessories->Snipping Tool. This neat little application lets you select a part of the screen which it then immediately displays to let you markup, save, or email for help.
Problem Steps RecorderA useful utility released with Windows 7 is the “Problem Steps Recorder”. This handy little application also in Windows 8 was designed to assist helpdesk collect information from end users when things aren’t working right. PSR will take a picture of the screen every time you click the mouse so that support can follow along to troubleshoot the issue.
Problem Steps Recorder How To
- Click on Start->Run.
- Type in "PSR" and hit Enter to launch, or type "PSR" in the Start menu's Search box and click on the program.
- Once PSR is open, click on “Start Record” and perform the steps to reproduce the issue.
- Optional: Click "Add Comment" if you'd like to add a comment during a particular part of the recording. A box will pop up that will allow you to highlight part of the screen and type in your comment.
- When you are finished, click on "Stop Record".
(Thanks to our tech, Dennis, for posting about these utilities.)