2/22/2012

Adobe Distiller Error OffendingCommand

While using the Adobe Distiller software to convert an existing Word document (Docx) and turn it into a PDF, did you have the following errors occur?
[
%%[ ProductName: Distiller ]%%
XF096CBBC not found, using Courier.
%%[ Error: `; OffendingCommand: xshow; ErrorInfo: CharOffsets e ????¤e fonts/Courier ]%%

Stack:
[46 92 48 48 76 0]
( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

]


According to this article from the Adobe Forum: http://forums.adobe.com/thread/510096, the errors occurred because the document in question was created on a system using either Windows XP or Windows Vista.  If you were using Windows 7 to create a PDF of your document and the process crashed, that is because Microsoft changed the inner workings of this particular font and all the issues stemmed from that.  The solution to this issue is telling Adobe Distiller not to 'Rely on System Fonts only' do not use document fonts.'  By doing this, Distiller disregards any of your own fonts and instead works with the fonts contained in the document. 
The following is a similar error that may occur:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[Page: 6]%%
%%[Page: 7]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[85 0]
(  )


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

This error can be resolved by changing one of the Adobe PDF printer settings.  

  • When you are in the print dialog, and you have selected the appropriate PDF printer, select "Properties."  
  • In the dialog box, there should be a tab titled "Adobe PDF Settings," and it should look like the below image. 
 

















  • Un-check "Rely on system fonts only; do not use document fonts."  
  • This solves the issue for documents created using XP or Vista, then upgraded to Windows 7.  The Cambria font somehow gets changed between XP/Vista and Win7.
This post will be updated if our help desk finds a situation where this "fix" does not work.

20 comments:

  1. If I run this command then the Distiller is getting stuck with the above error message. Whereas if I combine all the post script files using the "Combine" functionality available when you right click on the .ps files, then the report is getting generated properly.

    ReplyDelete
  2. Thank you for your information
    I can resolved my error.

    ReplyDelete
  3. Thank you so much your solution it work for me via Un-check "Rely on system fonts only; do not use document fonts." The problem solved.

    ReplyDelete
    Replies
    1. You're welcome, glad this could be a helpful resource for you!

      Delete
    2. Genius Pure Genius. Us dummies are in your debt. PLEASE keep up the good work... It is GREATLY appreciated by us/

      Delete
  4. Thank you. This worked like a charm. Keep up the great work.

    ReplyDelete
  5. Thanks. This has solved my problem.

    ReplyDelete
  6. Wow...so glad I found this fix - THANKS!

    ReplyDelete
  7. thank you. it works on me. Good job guys :)

    ReplyDelete
  8. dear, i work on pagemaker 7 in an office and i daily need 10s of documents with corel made images to print as pdf, but when i try to send print on adobe pdf printer with settings :
    printer : adobe pdf printer
    ppd : acrobat distiller 3011.104
    send image data : normal
    data encoding : send ascii image data
    download fonts : postscript and true type
    (checked) : include ps error handler

    then i print to pdf, but get the error saying
    "%%[ Error: typecheck; OffendingCommand: xshow ]%%

    Stack:
    -167
    /x
    -mark-


    %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
    %%[ Warning: PostScript error. No PDF file produced. ] %%
    "

    earlier, few years back, i had made pdf but now im missing something.
    plz help

    ReplyDelete
  9. Thank you for the solution. Months of problem finally solved! Good stuff.

    ReplyDelete
  10. This solution did not work for. Running Windows Vista and trying to make a PDF in Microsoft Frontpage and I keep getting the following error message.
    %%[ Error: invalidfont; OffendingCommand: findfont ]%%

    Stack:
    /Font
    (Courier)
    /courier


    %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
    %%[ Warning: PostScript error. No PDF file produced. ] %%


    It use to work and now it just stopped working. Please help!! I have tried everything.

    ReplyDelete
  11. Great, works perfectly, thanks

    ReplyDelete
  12. thank you thank you thank you!!!!

    ReplyDelete
  13. THANK YOU!!!!!!!!

    ReplyDelete