Microsoft Word Grey Screen Issue

Every time you open Microsoft Word, you should get a blank page. That blank page is called Normal.dot. If you open Microsoft Word, and you you get a gray screen instead of a blank page, then your Normal.dot file has somehow been corrupted. This may cause other issues in Word as well.
OK – so, how do you get rid of the grey page and get back to a blank page? Simply delete your Normal.dot file. The next time you start Microsoft Word, you will have a blank page.

Steps to deleting the Normal.dot file:

1. In My Computer, click on the Tools menu in the top menu bar
3. Click on Folder Options...
4. Click on the View Tab
5. Click on the little button next to "Show hidden files and folders" (in the Advanced Settings box)
6. Click OK
7. In Local Disk (C:), Double click on the Documents and Settings folder (or the Users folder if using Windows 7)
9. Double click on the folder with your user name
10. Double click on Application Data. (That folder will be dimmed)
11. Double click on the Microsoft folder
12. Double click on the Templates folder
13. Right click on the Normal.dot file and delete it
14. Now you need to hide your hidden folders again - Click on the Tools menu in the top menu bar
16. Click on Folder Options
17. Click on the View tab
18. Click on the little button next to "Do not show hidden files and folders" (in the Advanced Settings box)
19. Click on OK

Close all the open windows and you are done! When you start Word again, you will have a new blank document - a new Normal.dot.


User Login Error Message in Windows XP

When a Windows XP user can't login because of the following error message: "Error Message: Your Interactive Logon Privilege Has Been Disabled. Please Contact Your System Administrator", then try the following steps:

"To configure a user account to be unable to log on to any terminal server, follow these steps:
On the domain controller, start Active Directory Users and Computers.
Right-click the user account, and then click Properties.
Click the Terminal Services Profile tab.
Click to select the Deny this user permissions to log on to any Terminal Server check box. Or, click to clear the Allow this user to log on to any Terminal Server check box."



Adobe Distiller Error OffendingCommand

While using the Adobe Distiller software to convert an existing Word document (Docx) and turn it into a PDF, did you have the following errors occur?
%%[ ProductName: Distiller ]%%
XF096CBBC not found, using Courier.
%%[ Error: `; OffendingCommand: xshow; ErrorInfo: CharOffsets e ????¤e fonts/Courier ]%%

[46 92 48 48 76 0]
( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%


According to this article from the Adobe Forum: http://forums.adobe.com/thread/510096, the errors occurred because the document in question was created on a system using either Windows XP or Windows Vista.  If you were using Windows 7 to create a PDF of your document and the process crashed, that is because Microsoft changed the inner workings of this particular font and all the issues stemmed from that.  The solution to this issue is telling Adobe Distiller not to 'Rely on System Fonts only' do not use document fonts.'  By doing this, Distiller disregards any of your own fonts and instead works with the fonts contained in the document. 
The following is a similar error that may occur:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[Page: 6]%%
%%[Page: 7]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

[85 0]
(  )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

This error can be resolved by changing one of the Adobe PDF printer settings.  

  • When you are in the print dialog, and you have selected the appropriate PDF printer, select "Properties."  
  • In the dialog box, there should be a tab titled "Adobe PDF Settings," and it should look like the below image. 

  • Un-check "Rely on system fonts only; do not use document fonts."  
  • This solves the issue for documents created using XP or Vista, then upgraded to Windows 7.  The Cambria font somehow gets changed between XP/Vista and Win7.
This post will be updated if our help desk finds a situation where this "fix" does not work.


Web Page Prints Blank in Internet Explorer

If web pages are printing out blank from Internet Explorer and are blank in print preview, try deleting your Temporary Internet Files:


IMAP Draft Folder in Outlook

When you subscribe to an IMAP account's drafts folder, it doesn't work "as expected" in Outlook. The messages contained in the folder will not be editable in Outlook because Outlook sees the messages as sent messages, not drafts. Moving the draft messages to Outlook's local drafts folder won't make a difference; Outlook still sees it as a message that was already sent. You can go into Edit message mode but the Send button will be missing.

The solution? Open the message and use the Actions > Resend Message command.

If you save a message opened using Resend message command as a draft, it will go into Outlook's local Drafts folder, not the IMAP drafts, as this is the folder Outlook uses for its drafts. Once the message is sent, you'll need to delete the draft message from the IMAP account's Drafts folder.